Need to change an order or discuss a product you received? Here is how to start a return or exchange request with My Store.
1. Order cancellation
Contact us as soon as you need to cancel or change an order. Include your order number and the change you need. Our team will check whether dispatch can still be stopped; an email request alone does not confirm a cancellation.
2. Return condition & eligibility
Keep the item, original packaging and accessories while your request is reviewed. Tell us the delivery date and whether the wig has been worn, washed, trimmed or altered. For a quality concern or an incorrect item, include clear photos in your email.
Your order’s return window, eligibility and any return shipping charges are checked against the terms supplied with that purchase. Please contact us before sending an item back.
3. How to request a return
- Send your request. Share your order number, delivery date, reason and photographs with our team.
- Receive instructions. We’ll confirm the assessment and, where applicable, the correct return address. Do not use the sender address on the parcel without confirmation.
- Keep your receipt. If a return is arranged, keep your shipping receipt and tracking details until the case is complete.
4. Exchanges
Tell us which style, colour or length you would prefer. We’ll check availability, the return arrangements and any price difference before an exchange is confirmed.
5. Refund updates
For an approved refund, ask our team to confirm the amount, payment method and processing status. The time it takes to appear in your account also depends on your payment provider.